COVID-19 Frequently Asked Questions

We understand that you have a question that needs an answer, or an issue that needs resolving. There is a very good chance that your question or issue has already been addressed on this Questions and Answers page. If your question is not answered in this FAQ, please contact the UI Call Center at (401) 415-6772

Additional FAQs can be found here.

Call Center Hours:
Monday-Thursday: 8am-6pm
Friday: 9am-6pm
Saturday: 8am-11:30am

If you received payments in the past, but did not receive your payment this week, a UI specialist can help. Please call the UI call center at 401-415-6772.
You will only be able to certify AFTER your claim has been processed and you're in the correct date range. If you're STILL having trouble certifying, please call the UI call center at 401-415-6772.
You will only be able to create a PIN AFTER your claim has been processed AND you're in the correct date range. If you're still having trouble creating a PIN, please call the UI call center at 401-415-6772.
Retroactive payments are processed automatically. Because of the high volume of claims, this may take some time. If you're still missing retroactive payments, please call the UI call center at 401-415-6772.
If you have a confirmation number, then your claim has been received and we're working on it. Please do not call to check on the status of your claim. If it has been more than three weeks since you filed or refiled your claim, you may contact the UI Call Center for assistance at (401) 415-6772.
There are a few reasons why your claim may be delayed. We may need to confirm out of state wages. This takes time. If your wages don’t qualify in the standard 'base period', we may have to run alternate calculations, or even wait until the next quarter to review new wage records. Typos, such as your birthdate or social security number can also cause delays.
Currently, there are two extended benefits programs available: 24 weeks of Pandemic Unemployment Emergency Compensation (PEUC), and up to 13 weeks of Extended Benefits (EB). You'll get a message on UI online when your benefits are about to expire about the next steps you must take.
If you did NOT file a claim, but you received notification that a claim was filed in your name, please report it to the Rhode Island State Police here
All you have to do is stop certifying for weekly benefits and complete the Return to Work form available here
If your employer reports your refusal to work, then you'll need to demonstrate good cause to continue receiving benefits. This means that either you've tested positive for COVID-19, OR your doctor recommends you stay home because you're high risk, OR you need to care for children due to school/daycare closures.
If you return to work part-time and are earning less than your benefit rate, you can continue to use UI Online/TeleCert weekly to claim partial benefits.
Every claim is different. If you have a confirmation number, it's still being worked on. If we need more info we'll reach out. Please do not reapply. Our call center cannot help if your claim hasn’t been processed yet.
Once your claim has been processed, you must certify your weekly payment every week EVEN if your eligibility is being determined or your claim is pending an appeal. You can request benefits for the previous week any time, Sunday to Saturday. Certification is done online or by calling TeleCert at 401-415-6772.
If you were laid off, apply for Unemployment Insurance. If you are a Self-employed or contract worker and out of work, apply for Pandemic Unemployment Assistance. If you are unable to work for another reason, apply for unemployment insurance.
If you are on payroll, even if you own the business, you are eligible. There are some exceptions, but unemployment insurance covers most people on payroll.
You need to have earned $12,600 in your base period, which would be Oct 1, 2018 to Sept 30, 2019. If you didn’t earn $12,600 in that period, you maybe be eligible if you earned at least $4,600 AND your earnings total is at least one-and-a-half times your highest quarter. AND You were paid at least $2,100 in one calendar quarter. If this is confusing, your best bet is to file and let us determine if you were eligible.
You can collect partial benefits if you are making less than your weekly unemployment insurance benefit amount. You can file for benefits online.
No, you don’t. The work search requirements are waived for claims related to COVID-19.