COVID-19 Frequently Asked Questions

We understand that you have a question that needs an answer, or an issue that needs resolving. There is a very good chance that your question or issue has already been addressed on this Questions and Answers page. If your question is not answered in this FAQ, please contact the UI Call Center at (401) 415-6772 or submit a callback request at

Call Center Hours:
Monday-Thursday: 8am-6pm
Friday: 9am-6pm
Saturday: 8am-11:30am

If you received payments in the past, but did not receive your payment this week, our online team can help. Please fill out the form at this link, and a member of our team will be in touch.
You will only be able to certify AFTER your claim has been processed and you're in the correct date range. If you're STILL having trouble certifying, please fill out our online form at
You will only be able to create a PIN AFTER your claim has been processed AND you're in the correct date range. If you're still having trouble creating a PIN, please fill out the form at
Retroactive payments are processed automatically. Because of the high volume of claims, this may take some time. If you're still missing retroactive payments, please fill out the form at
If you have a confirmation number, then your claim has been received and we're working on it. Please do not call to check on the status of your claim. Calling multiple times will not expedite your claim. The call center attendants cannot help you if you have filed a claim, but it has not been processed yet.
There are a few reasons why your claim may be delayed. We may need to confirm out of state wages. This takes time. If your wages don’t qualify in the standard 'base period', we may have to run alternate calculations, or even wait until the next quarter to review new wage records. Typos, such as your birthdate or social security number can also cause delays.
If you have only worked in Rhode Island in the past 18 months, your benefits will be extended automatically. Please continue certifying weekly. You do not need to contact the call center to confirm this.

If you have any out-of-state wages, please refile your claim online to get your extension set up. Next week, please certify again using the same BYE and PIN. If you have any issues with refiling your claim please contact the call center at (401) 415-6772.
Please fill out the form at and a member of our team will be in touch to help.
If you did NOT file a claim, but you received notification that a claim was filed in your name, please report it to the Rhode Island State Police here
All you have to do is stop certifying for weekly benefits and complete the Return to Work form available here
If your employer reports your refusal to work, then you'll need to demonstrate good cause to continue receiving benefits. This means that either you've tested positive for COVID-19, OR your doctor recommends you stay home because you're high risk, OR you need to care for children due to school/daycare closures.
If you return to work part-time and are earning less than your benefit rate, you can continue to use UI Online/TeleCert weekly to claim partial benefits.
Every claim is different. If you have a confirmation number, it's still being worked on. If we need more info we'll reach out. Please do not reapply. Our call center cannot help if your claim hasn’t been processed yet.
Once your claim has been processed, you must certify your weekly payment every week EVEN if your eligibility is being determined or your claim is pending an appeal. You can request benefits for the previous week any time, Sunday to Saturday. Certification is done online or by calling TeleCert at 401-415-6772.
If you were laid off, apply for Unemployment Insurance. If you are a Self-employed or contract worker and out of work, apply for Pandemic Unemployment Assistance. If you are unable to work for another reason, apply for unemployment insurance.
If you are on payroll, even if you own the business, you are eligible. There are some exceptions, but unemployment insurance covers most people on payroll.
You need to have earned $12,600 in your base period, which would be Oct 1, 2018 to Sept 30, 2019. If you didn’t earn $12,600 in that period, you maybe be eligible if you earned at least $4,600 AND your earnings total is at least one-and-a-half times your highest quarter. AND You were paid at least $2,100 in one calendar quarter. If this is confusing, your best bet is to file and let us determine if you were eligible.
You can collect partial benefits if you are making less than your weekly unemployment insurance benefit amount. You can file for benefits online.
No, you don’t. The work search requirements are waived for claims related to COVID-19.