Updated UI Call Center Hours Starting this week, the call center will have adjusted hours on Wednesdays and Thursdays, which will be 8am - 12pm. This will allow call center staff to process claims filed online, respond to customer inquiries, and complete other claims-related work. There will be no change to Call Center hours on Mondays, Tuesdays, or Fridays. We apologize for the inconvenience. Visit the UI page for business hours.
Take our Survey! We are seeking feedback from the public on employment and training resources and services. Click here to learn more. ¡Tome nuestra encuesta! Estamos Buscando comentarios del público sobre recursos y servicios de empleo y capacitación. Pulse aquí para saber más.
Career Centers DLT Career Centers are conveniently located throughout the state where jobseekers and employers are matched through quality employment programs and services. Services offered through a one-on-one meeting include: Resume Assistance Interview Skills and Techniques Job Search Assistance Career Planning Information on training opportunities The DLT Career Centers are once again open to the public. However, meetings with job coaches should still be scheduled virtually at backtoworkri.com. Visit Back To Work RI To set up a virtual meeting with a job coach, please take the following steps: Visit backtoworkri.com and click "Create an Account" on top of the screen. Complete the requested information to easily create your account. Once you're logged in, click "Schedule a Meeting" on your dashboard. Select an available time that you'd like to have your meeting. The meeting invite will give you a video link to join once it's time for your virtual meeting! Locations Providence/Cranston 50 Sims Ave Providence, RI 02909 Hours: Monday - Thursday: 8:00 am-4:00 pm Friday: 10:00 am-4:00 pm Lalena Marsigliano, Manager Phone: 401-680-5101 West Warwick 1330 Main St. West Warwick, RI 02893 Hours: Monday - Thursday: 8:00 am-4:00 pm Friday: 10:00 am-4:00 pm Jean Luisi, Manager Phone: (401) 462-4100 Fax: (401) 462-4107 Woonsocket 219 Pond St. Woonsocket, RI 02895 Hours: Monday - Thursday: 8:00 am-4:00 pm Friday: 10:00 am-4:00 pm Clifton Bradley, Manager Phone: (401) 235-1201 Fax: (401) 235-1227 Career Center Events Employment Service and Employment Related Law Complaint System If you have a Complaint about Employment Services provided at one of our career centers, or An Employer Any employment-related law, or An employer to which the Employment Service program referred you. Contact the manager of the Career Center or the Complaint System Representative listed on the poster(s) below. Complaint Topics Wages Working Hours Workplace Crimes Wrongful Termination Contract Compliance Employer-Provided Transportation or Housing Child Labor Pesticides Health/Safety Discrimination Trafficking Sexual Harassment/Coercion/Assault Other *Any individual, employer, organization, association, or other entity can file a complaint. A complainant may choose an individual to act as their representative. This Career Center office can also help you to find other employment, training, and supportive services to obtain food, shelter, clothing, and other necessities. Protections For Complainants If you make a complaint or give information related to, or assist in, an investigation of a complaint, your identity will be kept confidential to the fullest extent possible under current law and as necessary to determine the complaint fairly. Federal laws prohibit employers from retaliating (taking negative actions) against employees who report employment-related complaints. If you experience retaliation from an employer, notify the complaint representative. *Language assistance is available free of charge. If you have any concerns about this complaint process, contact the State Monitor Advocate listed on this poster. Posters Complaint Poster - English PDF file, less than 1mbmegabytes Complaint Poster - Spanish PDF file, less than 1mbmegabytes