Updated UI Call Center Hours Starting this week, the call center will have adjusted hours on Wednesdays and Thursdays, which will be 8am - 12pm. This will allow call center staff to process claims filed online, respond to customer inquiries, and complete other claims-related work. There will be no change to Call Center hours on Mondays, Tuesdays, or Fridays. We apologize for the inconvenience. Visit the UI page for business hours.
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Insurers And Adjusters New Compensation Formula Effective January 1st 2022 for new injuries, intermediate spendable base wage (SBW) calculations will be discontinued; the compensation rate will equal 62% of the claimant’s average weekly wage. Please see Information Letter 21-04 for additional information. The Education Unit has also produced a video webinar with step-by-step guidance. Become an Adjuster The RI Department of Business Regulation (DBR), Insurance Division, handles testing and licensing of Workers' Compensation Adjusters for the State of Rhode Island. The following items are offered as study materials Adjuster Licensing Information from the Dept. of Business Regulations General Exam Information Exam Content Outlines Exam Statutes Study Outline All fees, methods and applications for licensing are set by DBR and are subject to change. For updates and information, visit www.dbr.ri.gov/divisions/insurance or call (401) 462-9520